Punta Cana Quest (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website puntacanaquest.com, make a booking, or interact with our services.
By using our website and services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
Collected when you fill out forms, request information, or book a service:
Full name
Email address
Phone number
Hotel details
Flight information (arrival & departure)
Number of passengers
Payment information (processed securely through third-party gateways)
1.2 Automatically Collected Information
When you browse our website:
IP address
Browser type
Device information
Pages visited
Cookies and tracking technologies
Geographic location (approximate)
1.3 Booking & Service Information
To confirm your reservations:
Tour or transfer details
Pickup/drop-off times
Preferences (vehicle, private or shared service, etc.)
2. How We Use Your Information
We use your information to:
Confirm and manage bookings
Provide customer support
Process secure payments
Improve website functionality and user experience
Send confirmations, reminders, or updates about your service
Personalize marketing communications (only if you opt-in)
Comply with legal obligations
We never sell your personal information.
3. Cookies & Tracking Technologies
Punta Cana Quest uses cookies to:
Improve site performance
Personalize your experience
Analyze user behavior
Enable essential site functions
You can disable cookies in your browser settings. However, some features may not work properly.
4. Sharing Your Information
We may share information only with trusted third parties when necessary:
Payment processors (for secure payments)
Drivers or tour operators (only essential data)
** analytics services** (Google Analytics, Meta Pixels)
Email marketing providers (if you subscribe)
All partners comply with privacy and data protection standards.
We do not share, sell, or rent your information for commercial gain.
5. Data Security
We implement industry-standard measures to protect your information:
Encrypted payment processing
SSL security on all website pages
Restricted access to personal data
Secure servers and firewalls
While we strive for maximum protection, no system is 100% secure.
6. Data Retention
We retain your information only for as long as necessary for:
Booking management
Legal compliance
Customer support
Accounting purposes
You may request deletion at any time.
7. Your Rights
Depending on your location, you may:
Request access to your data
Request correction or deletion
Opt out of marketing emails
Withdraw consent for data processing
To submit a request, contact us at info@puntacanaquest.com
8. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices of these third parties.
9. Children’s Privacy
Our services are not directed to children under 13.
We do not knowingly collect personal information from minors.
10. Updates to This Policy
We may update this Privacy Policy periodically.
The “Last updated” date will reflect the latest revision.