1. General Information
Punta Cana Quest provides tours, excursions, and transportation services in the Dominican Republic. All guests must follow safety instructions provided by guides and staff.
We reserve the right to modify or cancel services due to weather, safety, or operational reasons.
2. Booking & Payment
Your booking is confirmed once payment or deposit is received.
Prices are in USD unless noted otherwise.
Rates may be adjusted due to currency changes or supplier updates.
Customers must provide accurate contact and booking information.
3. Cancellations & Refunds
Customer Cancellations
Free cancellation up to 24 hours before the activity.
Cancellations within 24 hours are non-refundable.
No-shows are non-refundable.
Company Cancellations
If we cancel due to weather, safety, or operational issues, you may choose:
A full refund, or
Rescheduling to another available date.
4. Changes to Reservations
Modifications (time, date, hotel pickup, passengers) allowed up to 12 hours before the tour, subject to availability.
Punta Cana Quest is not responsible for missed services caused by incorrect pickup information.
5. Health & Safety Requirements
Some activities have age, weight, or physical restrictions.
Pregnant women cannot participate in adventure tours (ATVs, buggies, horses, ziplines, party boats).
Guests with heart, back, or mobility issues should consult before booking.
Safety instructions must be followed at all times.
6. Travel Documents
Guests are responsible for having valid identification, visas, or travel documents if required.
7. Pick-Up & Transportation
Guests must be ready 10 minutes before scheduled pickup.
No refund for missed pickups due to customer delay.
Transfer times may vary depending on traffic or weather.
8. Personal Belongings
Punta Cana Quest is not responsible for lost, stolen, or damaged personal items.
Bring only what is necessary for your activity.
9. Weather Conditions
Tours may operate during light rain.
Severe weather or unsafe sea conditions may cause delays or cancellations.
Safety is our top priority.
10. Photos & Media
Photos/videos taken by staff may be available for purchase.
Punta Cana Quest may use non-identifiable images for marketing unless the customer requests otherwise.
11. Liability Disclaimer
Punta Cana Quest is not liable for:
Injuries caused by not following safety instructions
Personal medical conditions unrelated to the tour
Delays caused by traffic, weather, or third-party operators
All guests participate at their own risk.
12. Customer Service & Complaints
Report any issues immediately to your guide or contact our support team:
📧 info@puntacanaquest.com
📱 WhatsApp: +1 8295044398
13. Governing Law
These Terms & Conditions follow the laws of the Dominican Republic.
Any disputes will be handled under Dominican jurisdiction.
14. Acceptance of Terms
By booking with Punta Cana Quest, you confirm that you have read and agreed to these Terms & Conditions.